Troubleshooting 101
As your Technology Solutions provider, BlairIT is always here for you. Our clients can contact us for support through LogIT or by phone. Before you do either, you may want to do a little troubleshooting on your own...could save you time and service hour charges. Here's our short list of troubleshooting tips.
Before You Start Troubleshooting...
Look for the Obvious
Before you call for help, always check the cables to your computer. A loose network cable stops your Internet connection. An unplugged mouse may make the computer freeze. Double check the power cable to be sure there is power to your computer, printer and all accessories. It may sound silly, but you'd be surprised at how often cords and lines get disconnected.
It's All Locked Up
There are dozens of reasons why a computer locks up. Problems with the programs, the order in which software packages or updates have been installed, even static electricity can cause havoc with your machine. Your computer may freeze or send an "Out of Memory" error message. Exit Windows if you can, power down the system and restart your computer. Restarting the computer clears the memory and often solves the problem.
Diagnosis and Recovery
A good diagnosis is key to efficiently correcting your computer problems so your experiences are important to us. For instance, if the browser crashes every time to go to a specific website, you'll want to give us that site address. If you consistently receive an error message, jot that down. (A nice way to grab error messages is by holding down the ALT key, then hit PRT SCRN - nothing will happen, but if the error message window is on top Windows will copy that message to the Clipboard, then you can go to Word and PASTE the image and not have to type anything). It's also a good idea to check with other system users to see if they are experiencing the same errors.
What's New and Different
Sometimes newly installed software packages can trigger computer failures,
so you'll want to check that out. If someone else has been working at your computer
you'll want to make sure they haven't reset defaults or made other changes that
effect your work.
Contact Us
To schedule a complimentary consultation and
see how BlairIT can help
your business:
Email us at solutions@BlairIT.com
or
call our office at 614.898.9925.
Address & Phone
BlairIT Technology Solutions
871 Eastwind Drive
Westerville, OH 43081
614.898.9925
It's an Emergency!!!
Have a crisis on your hands and need help immediately?
You can connect with our evening
and weekend hotline for assistance.
BlairIT Clients
Submit a work order through our LogIT! page
All Others
Email us at crisis@BlairIT.com